Terms & Conditions

TERMS & CONDITIONS – RIDER

Last Updated: 12 September 2026

TabRide app ya services ka use karne se pehle in Terms & Conditions ko carefully read karein. TabRide app ko access ya use karke, aap confirm karte hain ki aapne in Terms & Conditions ko padha, samjha aur accept kiya hai.

1. TABRIDE KYA HAI

TabRide ek technology-based ride-hailing platform hai jo passengers ko independent drivers aur, jahan applicable ho, travel agencies ke saath connect karta hai.

TabRide khud transportation service provide nahi karta. Transportation service directly independent driver ya applicable travel partner dwara provide ki jaati hai.

TabRide ka role passengers aur drivers ko connect karna, ride booking facilitate karna, applicable fare calculate karna aur platform ke through booking-related services provide karna hai.

2. ACCOUNT

TabRide use karne ke liye:

• Aapki age kam se kam 18 saal honi chahiye.
• Aapka mobile number OTP ke through verify hona zaroori hai.
• Aap apne account aur OTP ki security ke liye responsible hain.
• Registration ke waqt di gayi information accurate, complete aur up to date honi chahiye.
• Har user ke paas sirf ek active TabRide account hona chahiye.
• Aap apna account kisi doosre vyakti ko use karne ke liye nahi de sakte.

Agar humein lage ki account information galat, misleading ya fraudulent hai, toh hum account ko restrict, suspend ya terminate kar sakte hain.

3. BOOKING & FARE

City Ride

• Booking confirm karne se pehle aapko estimated fare dikhaya jayega.
• City Ride ka final fare ride complete hone ke baad actual distance aur time travelled ke basis par calculate kiya jaata hai.
• Traffic, waiting time, route changes ya other applicable factors ki wajah se final fare estimated fare se different ho sakta hai.
• Final fare ka applicable breakdown app mein dikhaya ja sakta hai.

Outstation Ride

• Outstation Ride ke liye booking ke waqt jo fare quote aur accept kiya jaata hai, wahi applicable trip fare hoga, subject to any separately applicable charges.
• Tolls, parking charges, state taxes aur other government-mandated charges, jahan applicable hon, fare ke alawa charge kiye ja sakte hain.

Dynamic Pricing

High demand, peak hours, limited driver availability, night-time travel ya other market conditions ke basis par fare increase ho sakta hai.

Applicable fare ya fare estimate booking confirm karne se pehle app mein display kiya jayega.

Payment

Available payment methods app mein booking ke waqt display kiye jayenge.

Cash payment select karne par applicable ride amount directly driver ko pay karna hoga.

4. CANCELLATION

• Driver assign hone se pehle ride cancel karna generally free hota hai, unless the app specifically states otherwise.
• Driver ke ride accept/assign karne ke baad repeated cancellations account par restrictions ya temporary suspension ka reason ban sakti hain.
• Agar driver ride cancel karta hai, TabRide available hone par alternative driver find karne mein assistance provide kar sakta hai.
• Cancellation ke applicable charges, agar koi hain, booking ke waqt ya cancellation ke time app mein display kiye ja sakte hain.

Shared Ride Cancellation

Shared Ride mein passenger trip start hone tak apni seat cancel kar sakta hai, subject to any applicable cancellation terms shown in the app.

Trip start hone ke baad Shared Ride booking cancel nahi ki ja sakti.

5. SHARED RIDE – ADDITIONAL TERMS

Shared Ride use karte waqt aap acknowledge karte hain ki:

• Aapke saath other passengers bhi travel kar sakte hain jinhe aap personally nahi jaante.
• Shared Ride driver passenger ki individual request ke according route change karne ke liye obligated nahi hai.
• Passenger ko designated boarding point par khud pahunchna hoga.
• Designated drop-off point se aage ka travel passenger ki responsibility hogi.
• Shared Ride book karne se pehle required Aadhaar-based verification complete karna zaroori ho sakta hai.
• Driver ko passenger ki Shared Ride request accept ya reject karne ka right hai.
• Agar driver trip cancel karta hai ya passenger request ka response diye bina trip start kar deta hai, toh pending request automatically close ho sakti hai aur passenger ko app ke through inform kiya jayega.

Shared Ride availability aur boarding/drop-off points driver aur platform ki applicable conditions ke subject honge.

6. PASSENGER CONDUCT

TabRide use karte waqt aapse expected hai ki aap:

• Driver aur other passengers ke saath respectfully aur responsibly behave karein.
• Vehicle ko intentionally damage na karein.
• Vehicle ko damage hone ki situation mein applicable repair/replacement cost ke liye responsible ho sakte hain.
• Vehicle mein alcohol, illegal drugs, weapons ya other unlawful items carry na karein.
• Vehicle ke andar smoking na karein.
• Applicable laws aur safety requirements ke according seatbelt use karein.
• Driver ko intentionally wrong pickup/drop location na dein.
• Driver ko unnecessary ya repeated route changes ke through inconvenience na karein.
• Driver, other passengers ya TabRide staff ke saath abusive, threatening, discriminatory ya inappropriate behaviour na karein.

In requirements ka violation hone par driver ride terminate kar sakta hai aur TabRide aapke account ko restrict, suspend ya terminate kar sakta hai.

Serious violations ko applicable law enforcement authorities ko report bhi kiya ja sakta hai.

7. RATINGS & REVIEWS

Ride complete hone ke baad passenger driver ko rate kar sakta hai, aur driver bhi passenger ko rate kar sakta hai.

Ratings aur reviews TabRide ke platform par applicable manner mein display kiye ja sakte hain.

Ratings genuine ride experience par based honi chahiye.

Fake, misleading, abusive, discriminatory, retaliatory ya manipulated ratings/reviews ko TabRide review, remove ya restrict kar sakta hai.

8. TABRIDE KI RESPONSIBILITY

TabRide ek technology platform hai aur khud transportation service provider nahi hai.

Isliye:

• Driver ki driving, behaviour, vehicle condition, route decisions ya delays ke liye TabRide directly responsible nahi hai, except to the extent required under applicable law.
• TabRide drivers ke required documents verify karne ke reasonable steps leta hai, lekin driver ke future behaviour ya conduct ki complete guarantee nahi de sakta.
• Traffic, weather conditions, road closures, vehicle breakdown, accidents, driver cancellation, delays ya other circumstances beyond TabRide’s reasonable control ki wajah se hone wale losses ke liye TabRide responsible nahi hoga, except where liability cannot legally be excluded.
• To the maximum extent permitted by applicable law, TabRide ki aggregate liability kisi particular ride ke sambandh mein us ride ke fare se zyada nahi hogi.
• Ye limitation fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, ya un matters par apply nahi hogi jahan applicable law liability ko limit karne ki permission nahi deta.

9. TABRIDE WALLET

Agar TabRide Wallet feature aapke account par available hai:

• Wallet balance ka use eligible TabRide rides ya services ke payment ke liye kiya ja sakta hai.
• Wallet balance par koi interest payable nahi hoga.
• Wallet balance ko cash mein convert ya withdraw nahi kiya ja sakta, except where required under applicable law or specifically permitted under TabRide’s refund policy.
• Account suspend ya terminate hone ki situation mein remaining wallet balance ka treatment applicable refund policy aur applicable law ke according hoga.
• Wallet balance ka misuse, fraudulent activity ya unauthorised transactions account restriction ka reason ban sakte hain.

10. ACCOUNT SUSPENSION OR TERMINATION

TabRide aapke account ko temporarily restrict, suspend ya permanently terminate kar sakta hai agar:

• Aapne false, inaccurate ya misleading information provide ki ho.
• Aapne in Terms & Conditions ka violation kiya ho.
• Aap fraud, misuse ya suspicious activity mein involved hon.
• Aap repeatedly rides cancel karte hon ya platform ka misuse karte hon.
• Aap driver, passenger ya TabRide staff ke saath abusive, threatening ya inappropriate behaviour karein.
• Aap applicable law ya safety requirements ka violation karein.

Account termination ke baad bhi woh provisions applicable rahengi jo apni nature ke according termination ke baad continue rehni chahiye.

11. GOVERNING LAW & JURISDICTION

Ye Terms & Conditions laws of India ke according govern aur interpret ki jayengi.

In Terms & Conditions ya TabRide services se related kisi bhi dispute ko Nadiad, Gujarat mein situated competent courts ke jurisdiction ke subject kiya jayega, subject to applicable law.

12. COMPLAINTS & GRIEVANCE REDRESSAL

Agar aapko TabRide service, ride, driver, payment ya kisi other platform-related matter ke regarding complaint hai, toh pehle TabRide App → Support ke through complaint raise karein ya support@tabrides.com par email karein.

Agar aapki complaint resolve nahi hoti hai, toh aap following Grievance Officer se contact kar sakte hain:

GRIEVANCE OFFICER

Name: SajjadKhan Pathan

Email: support@tabrides.com

Phone: +91 97140 15166

Applicable complaints ko Information Technology Act, 2000 aur Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as applicable, ke requirements ke according handle kiya jayega.

We aim to acknowledge and resolve grievances within the timelines prescribed under applicable law.

13. CHANGES TO THESE TERMS

TabRide time to time in Terms & Conditions ko update, modify ya replace kar sakta hai.

Updated Terms & Conditions app ya website par publish ki jayengi aur “Last Updated” date accordingly change ki jayegi.

Updated Terms ke effective hone ke baad TabRide app ya services ka continued use karna updated Terms & Conditions ki acceptance maana ja sakta hai, subject to applicable law.

Agar aap updated Terms se agree nahi karte, toh aapko TabRide services ka use discontinue karna chahiye.

14. CONTACT US

Terms & Conditions ke regarding kisi bhi question, complaint ya clarification ke liye:

TABRIDES PRIVATE LIMITED

Website: tabrides.com

Email: support@tabrides.com

Phone: +91 9737351516

Last Updated: 12 September 2026