Privacy Policy

PRIVACY POLICY – RIDER

Last Updated: 12 September 2026

TABRIDES PRIVATE LIMITED (“TabRide”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect from you, why we collect it, how we use it, when we may share it, and the choices available to you when you use the TabRide mobile application, website, and related services.

By accessing or using TabRide, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information that you provide to us, information generated when you use our services, and certain technical information required to operate the platform.

A. Information You Provide

Depending on the services you use, we may collect:

• Name
• Mobile number
• Email address
• Profile photo, if you choose to provide one
• Gender, date of birth, preferred language, and city, where applicable and if provided by you
• Pickup and drop-off locations or addresses
• Ratings, reviews, comments, and other feedback you provide after a ride

B. Aadhaar Verification for Shared Ride

For Shared Ride, passengers may travel in the same vehicle with other passengers who may not personally know each other.

For this reason, we may require Aadhaar-based identity verification before allowing you to book or participate in a Shared Ride.

Where required, we may collect images of the front and back of your Aadhaar card solely for identity verification and related safety purposes.

Aadhaar information is not required for ordinary City Rides or Outstation Rides, unless otherwise required by applicable law or for a specific safety or verification purpose.

We handle Aadhaar-related information with appropriate security measures and use it only for the purposes described in this Privacy Policy and as permitted by applicable law.

C. Information Collected Automatically

When you use TabRide, certain information may be collected automatically, including:

• Location information, when location permission is enabled, to help identify pickup locations, show nearby rides, match you with drivers, and provide live ride tracking.
• Device information, such as device type, operating system, app version, and technical identifiers.
• Crash reports and error logs to help us identify and fix technical problems.
• Push notification token to send ride-related notifications.
• Ride history, including booking date and time, pickup and drop-off locations, fare, vehicle, and driver information.
• Wallet transaction information, including wallet credits, debits, and applicable ride payments.

D. Information We Do Not Collect

Based on the current TabRide payment and app setup:

• We do not directly collect or store your debit/credit card or bank account details through the TabRide app.
• We do not access your contact list, personal photos, or private messages unless you voluntarily provide specific information through a feature that requires it.
• We do not collect your device location when the TabRide app is closed or when you have not granted the required location permission.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for legitimate business and service-related purposes, including:

Providing and Managing Rides

• Process and manage ride bookings.
• Match passengers with available drivers.
• Identify pickup and drop-off locations.
• Calculate applicable fares.
• Provide ride details and status updates.
• Display vehicle location during an active ride.

Connecting Passengers and Drivers

When a ride is confirmed, we may share relevant passenger information with the assigned driver so that the driver can identify the passenger and complete the ride.

This may include your name, profile photo where available, applicable rating information, pickup location, drop-off location, and mobile number, as necessary for the ride.

Shared Ride

For Shared Ride, certain limited information may be visible to other passengers travelling on the same trip, such as your name, where necessary for identification or coordination.

Your mobile number is not shared with other passengers through the platform.

Notifications

We use your device information and push notification token to send important service notifications, such as:

• Driver assigned
• Driver arriving
• Ride started
• Ride completed
• Booking updates
• Cancellation updates
• Other important service notifications

Customer Support and Dispute Resolution

We may use relevant ride and account information to:

• Respond to your questions and complaints.
• Investigate ride-related issues.
• Resolve disputes between passengers and drivers.
• Verify what happened during a particular ride.

Safety, Fraud Prevention and Platform Security

We may use information to detect, investigate, prevent, and address:

• Fraudulent activity
• Account misuse
• Fake bookings
• Payment or wallet misuse
• Safety incidents
• Violations of our Terms & Conditions
• Other unlawful or abusive activities

Improving Our Services

We may use aggregated, anonymised, or de-identified information to understand usage patterns, improve our services, identify technical issues, and improve the overall TabRide experience.

3. WHEN AND WITH WHOM WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share limited information with the following categories of recipients when necessary to provide TabRide services or comply with legal obligations.

A. Drivers

When a ride is confirmed, the assigned driver may receive information necessary to complete the ride, which may include:

• Name
• Profile photo, if available
• Relevant rating information
• Pickup location
• Drop-off location
• Mobile number

Your mobile number is not provided to the driver before a ride is confirmed.

B. Other Shared Ride Passengers

For Shared Ride, other passengers travelling on the same trip may be able to see limited information such as your name, where required for ride coordination or identification.

Your mobile number is not shared with other passengers through TabRide.

C. Service Providers

We may use third-party service providers to support the operation of TabRide, including providers for:

• Maps and location services
• SMS and OTP verification
• Push notifications
• Cloud hosting and infrastructure
• Technical monitoring and error reporting
• Other essential technology services

These service providers are permitted to access only the information reasonably necessary to provide their services to us and are expected to handle such information in accordance with applicable contractual and legal requirements.

D. Legal and Regulatory Authorities

We may disclose information when required or permitted by applicable law, including in response to:

• Court orders
• Government or regulatory requirements
• Law enforcement requests
• Legal proceedings
• Prevention or investigation of fraud, crime, or other unlawful activity

We do not sell your personal information to third parties.

4. HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your personal information for as long as your TabRide account remains active or for as long as reasonably necessary to provide our services.

If you delete your account, we will take reasonable steps to delete or anonymise personal information that is no longer required.

However, certain information may need to be retained for a longer period where required for:

• Legal or regulatory compliance
• Tax and accounting requirements
• Financial records or invoices
• Fraud prevention
• Dispute resolution
• Enforcement of agreements
• Protection of our legal rights

Such information will be retained only for the period required or permitted under applicable law.

5. YOUR PRIVACY RIGHTS AND CHOICES

Depending on applicable law, you may have rights regarding your personal information.

Access and Correction

You may review or update certain personal information through your TabRide profile.

You may also contact us at support@tabrides.com if you believe your information is inaccurate or needs to be corrected.

Account Deletion

You may request deletion of your TabRide account through the app, where the feature is available, or by contacting us at support@tabrides.com.

Before deleting an account, outstanding rides, payments, wallet balances, disputes, or other pending matters may need to be resolved.

Certain information may continue to be retained where required by law or for legitimate legal, security, accounting, or dispute-resolution purposes.

Location Permission

You can enable or disable location permissions through your device settings.

If you disable location access, certain TabRide features, including pickup identification, nearby ride matching, and live ride tracking, may not function properly.

6. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss, or misuse.

Information transmitted between your device and our systems is protected using appropriate encryption/security measures where applicable.

Access to personal information is restricted to authorised persons and service providers who need access for legitimate business or service purposes.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. CHILDREN’S PRIVACY

TabRide services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from individuals under 18.

If we become aware that personal information has been collected from a person under 18 without appropriate authorisation, we will take reasonable steps to delete the information, subject to applicable legal requirements.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

For material changes, we may provide additional notice through the TabRide app, website, email, or other appropriate communication methods where required.

Your continued use of TabRide after the updated Privacy Policy becomes effective may constitute acceptance of the updated policy, subject to applicable law.

9. CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

TABRIDES PRIVATE LIMITED

Email: support@tabrides.com

Phone: +91 97140 15166

Website: tabrides.com

GRIEVANCE OFFICER

Name: SajjadKhan Pathan

Email: support@tabrides.com

Phone: +91 97140 15166

Privacy-related grievances will be handled in accordance with applicable laws and regulations.

Last Updated: 12 September 2026